Privacy Policy

Collection of Your Personal Information
The types of information generally collected by Investwell Properties Pty Ltd includes your name, address, telephone numbers, facsimile number and email address. Personal information may be as follows:

• When you make a general or specific enquiry
• When you engage us or discuss engaging us to provide services or advice to you
• When you negotiate with us in respect of purchasing or renting a property
• When you provide your details to us at an "open for inspection" property or an auction
• When you provide to us or we collect your business card
• When you visit our website and complete an online enquiry or send an email message to us
• Any other collection of or incidental or directly or indirectly related to the services we may be able to provide to you

Through our website, we can only obtain such information if you send an e-mail message and complete an on-line enquiry.

When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes:

• Your Internet Protocol (IP) address
• The date and time of your visit to the site
• The pages you have accessed and documents downloaded: and
• The type of browser you were using

Use & Disclosure of Personal Information
Any Personal Information that we collect will be used and disclosed by us so that we can provide you with the services that you have requested or otherwise to enable us to carry out our functions as professional real estate agents.

You specifically authorise that the following disclosures of your Personal Information may be made by us:

• Disclosures of or incidental to promotion and marketing of you of our services and / or seeking potential clients.
• Disclosures to media organisations, on the internet, to potential buyers or to existing or potential clients, to property inspection consultants, registered valuers, to body corporates, to government and statutory bodies and financial institutions including our related financial services company.
• Disclosures to third party consultants who may from time to time manage our database or computer system.
• Disclosures to potential tenants, to tradespeople and to other sources of or incidental to acting for a landlord, vendor, purchaser or tenant.
• Disclosures to the landlord, referees, other agents and third party operators on tenancy reference databases particularly where a tenant has failed to comply with any contractual obligations specified in the relevant tenancy agreement and to other sources necessary to identify and evaluate a potential tenant.
• Disclosures as required by law or as permitted by the Act.
• Any other Disclosure of or incidental to our carrying out our functions as professional real estate agents.
• Keeping a register of prospective buyers, sellers, landlords and tenants.
• Contact prospective buyers seeking homes within a particular area and price range.
• Conducting Market Appraisals.
• To assess your suitability to rent a property.
• Making credit or tenancy history checks or reports.
• Provision of information to those who provide services to us as part of the administration of our business.
• At any stage negotiation of a sale of our business or part thereof.

Personal information provided by you is stored securely by Investwell Properties Pty Ltd. If the information is not sensitive information and the use of the information is for the secondary purpose of direct marketing:

• In each direct marketing communication with the individual, the organisation draws to the individual's attention and displays a notice that he or she may express a wish not to receive any further direct marketing communications; and
• Each written direct marketing communication by the organisation with the individual (up to and including the communication that involves the use) sets out the organisation’s business address and telephone number.

The initial supply of, ongoing record of, and permitted use of your private information is at your discretion except where those details are required to be kept and/or disclosed by law. You may update, alter or delete your information at anytime and without penalty except where those details are required to be kept and/or disclosed by law. If certain information however is not provided, we as agent may not be able to effectively act on your behalf.

Opt Out / Amend Procedure
In each e-mail or marketing newsletter that you receive from us, we will endeavour to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving promotional material by contacting our Privacy Officer and asking to be removed from the mailing list in person or via fax, mail or email. Our contact details are set out below. There is no fee due to us for any such deletion. The initial supply of, ongoing record of, and permitted use of your private information is at your discretion.

Access to Your Personal Information
Wendy Russell is our Privacy Officer and she will ensure that your Personal Information is accurate, complete and up-to-date.
If you wish to view the Personal Information we hold about you, please contact our Privacy Officer in person or via fax, mail or email as detailed below.

Security
Investwell Properties Pty Ltd uses all reasonable endeavours to secure any Personal Information that we hold about you and to keep this information accurate and up-to-date. Your Personal Information is stored behind industry standard firewalls and where applicable, protected by user names and passwords.

In addition, our company would like to clearly alert you to the fact that although it is our intention to protect your privacy at all times there is always a possibility that our firewalls, virus scanning and other security systems may be breached or bypassed and be unable to protect our computer system from corruption via viruses and/or hackers which may result in the unauthorised access to and distribution of personal details from our database. We will not assume liability for breaches of this nature beyond our control.

We reserve the right to alter our privacy policy from time to time, and these changes will be made available for your inspection at www.investwellproperties.com.au.

Complaints
If you believe that your privacy has been breached, please contact our Privacy Officer immediately.

Contact Details
Investwell Properties – Shop 6, 190 Goondoon Street, Gladstone Qld 4680.